Website Privacy Policy

Information collected through this website is not the same as information collected as part of clinical care.

• This website provides educational content, resources, and screening tools — these are informational only and are not diagnostic assessments
• Use of this website does not establish a provider-patient relationship
• Any Protected Health Information (PHI) collected in connection with clinical services is handled separately under HIPAA — see our Notice of Privacy Practices
• We do not use website tracking technologies to collect or process PHI

Information You Provide

• Identifiers — such as name and email address submitted through contact or inquiry forms
• Communications — messages, questions, or referral inquiries you send to us
• Screening tool responses — responses to our informational mental health assessment tools (not used for clinical decisions or shared with advertising platforms)

Automatically Collected Information

• Internet activity — pages visited, navigation behavior, time on page, links clicked
• Device and browser information — browser type and version, operating system, device type, screen resolution, language settings
• Approximate location — city or region level only, derived from IP address; not precise geolocation
• Tracking technology data — data collected through cookies, tracking pixels, and similar technologies as described in Section 03

Information from Third Parties

• Analytics providers — aggregated, pseudonymized usage data from platforms such as Google Analytics 4
• Advertising platforms — campaign attribution data only; used to measure the effectiveness of outreach, not to build individual profiles

How we use this information: to operate and improve our website, respond to inquiries, deliver educational content and resources, analyze usage trends, and measure the effectiveness of outreach and campaigns. We do not use website-collected information to make clinical decisions.

We use the following categories of tracking technologies on our website. Non-essential tracking technologies are activated only after you provide consent through our cookie consent banner. You may withdraw or modify your consent at any time — see Section 05.

What We Do Not Do

• Sell personal information
• Share for cross-context behavioral advertising
• Use session replay technologies
• Use keystroke logging tools
• Track form inputs for analytics or advertising
• Collect or process PHI through tracking technologies

These are two distinct browser-based privacy signals. We treat them differently because they have different legal standing.

How GPC works on our site:

• When our consent management platform detects a GPC signal transmitted by your browser, it automatically treats your visit as an opt-out of the sale and sharing of your personal information and suppresses all non-essential, non-strictly-necessary tracking — without requiring you to take any additional action.
• Only strictly necessary cookies remain active when a GPC signal is detected. Analytics cookies, marketing cookies, advertising pixels, and web beacons are all suppressed.
• GPC is detected at the browser or extension level. Compatible tools include Firefox with GPC enabled, Brave, DuckDuckGo Privacy Browser, and browser extensions. See globalprivacycontrol.org for a full list.
• Honoring a GPC signal does not affect your access to any content or services on our website.

When you first visit our website, a consent banner allows you to accept or decline each category of non-essential tracking technology. You may change or withdraw your consent at any time — consenting once does not prevent you from withdrawing later.

How to manage, modify, or withdraw your consent:

• Cookie Settings panel (on-site): Click "Cookie Settings" in the footer of any page on our website. This reopens the consent management panel where you can enable or disable each category of non-essential tracking independently — at any time, including after initially opting in.
• Browser GPC signal: Enable Global Privacy Control in a compatible browser or extension (see Section 04). Our system detects and honors this signal automatically, suppressing all non-essential tracking without any further action on your part.
• Browser cookie controls: Delete cookies already set on your device through your browser's settings or developer tools. Note that deleting existing cookies does not prevent new ones from being placed on future visits — use the Cookie Settings panel to prevent new non-essential cookies from being set.
• Email marketing opt-out: Every marketing or newsletter email from Kindbridge includes an unsubscribe link. Clicking it removes you from that specific mailing list. This does not automatically change your website cookie preferences — manage those separately via the Cookie Settings panel.
• Submit a withdrawal request: Email [email protected] to request withdrawal of consent. Include "Privacy Request — Consent Withdrawal" in the subject line. We will process your request and confirm completion within 15 business days.

Our website may host or embed video content — including client testimonials and educational videos — served through third-party platforms such as YouTube or Vimeo.

The Video Privacy Protection Act (VPPA), 18 U.S.C. § 2710, restricts the disclosure of personally identifiable information in connection with video content viewed by a consumer. Where tracking pixels or third-party scripts associated with embedded video players could transmit video viewing data alongside identifying information (such as a cookie identifier, email address, or IP address) to third parties, Kindbridge Behavioral Health takes the following steps:

• Consent before video tracking: Embedded video players that may transmit identifiable viewing data to third parties are only activated after you consent via our cookie consent banner. If you have not consented to non-essential tracking, embedded videos are presented as static previews requiring an explicit click to load the third-party player and any associated tracking.
• No disclosure without authorization: We do not knowingly disclose information about the specific video content you have viewed — combined with your personally identifying information — to any third party without your specific, informed consent, except as required by law.
• Privacy-enhanced embed modes: Where technically feasible, video content is embedded using privacy-enhanced or no-cookie configurations provided by the platform (e.g., YouTube's youtube-nocookie.com domain).
• Third-party platform policies: Once a third-party video player is loaded, that platform's own privacy policy governs data it collects directly. We recommend reviewing the privacy policies of YouTube and Vimeo if you have concerns about video-platform data collection.
• Right to deletion of video viewing data: If you believe that video viewing data associated with your identity has been collected, you may submit a deletion request as described in Section 08.

Sharing

We do not sell personal information. We may share information with service providers — such as analytics providers, cloud hosting providers, and communications platforms — under appropriate safeguards and data processing agreements. We may also disclose information to comply with legal obligations or to protect our rights, safety, or property, or that of others.

Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, it is securely deleted or de-identified.

International Users

If you access our website from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our website, you acknowledge this transfer.

Depending on your state of residence, you may have one or more of the following rights regarding data collected about you through our website. These rights apply to website and tracking data. Rights related to your clinical health records are governed by our HIPAA Notice of Privacy Practices.

How to submit a request: Contact us at [email protected] with the subject line "Privacy Request — [Right You Are Exercising]." We will verify your identity before processing your request and respond within 45 days, with a possible 45-day extension where permitted by applicable law.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately at [email protected].

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will post the updated policy with a revised effective date. We encourage you to review this page periodically.

Questions about this Website Privacy Policy, or to exercise any of your privacy rights? Contact us using the options below.