Frequently Asked Questions.
In principle, Kindbridge Behavioral Health is here to build better care delivery infrastructure across the US for individuals, families and businesses through telehealth technology. Below are a list of frequently asked questions about our services.
If you have additional questions, please contact us directly to speak to a representative.
What is your cancellation policy?
We have a strict no refund policy for appointments cancelled less than 48 hours in advance. Payment is collected at time of booking and will be refunded within 5 to 7 business days assuming you cancel more than 48 hours in advance.
What is Kindbridge?
Kindbridge can remotely diagnose and treat qualified disorders that may arise from ill mental health, with a strong focus on gaming and gambling addiction, and allow you access to a treatment plan from the comfort of your own home.
We provide the highest quality, HIPAA compliant, virtual technologies for you to connect with qualified therapists in an organized, efficient manner, creating a virtual environment that drives successful outcomes, enabling you to stay balanced and healthy.
What aspects of mental health do Kindbridge deal with?
Our focus is on gambling and gaming addiction therapy, but we provide support across the whole spectrum of poor mental health.
Our network of therapists cover everything including anxiety, addiction, depression, eating disorders, PTSD (post traumatic stress disorder), LGBTQ+ issues, and relationships. When receiving care from Kindbridge, you’ll always be matched with a dedicated therapist who’s an expert for your particular complaint.
Is Kindbridge covered by insurance?
Our list of accepted insurance providers is growing every week and our state by state coverage is expanding at a similar rate so there is a strong possibility that you may be able to use your insurance for treatment very soon, if not already.
How much does Kindbridge cost?
We do our best to create affordable care for everyone reaching out. We have cash pay options, insurance options, and in some cases, state assistance options, depending on where you live. Our list of accepted insurance providers is growing every week and our state by state coverage is expanding at a similar rate so there is a strong possibility that you may be able to use your insurance for treatment very soon, if not already.
For those wishing not to utilize their insurance for any reason, or you’re located in a state that we currently do not provide insurance coverage, the initial consultation is $195 and individual treatment sessions are $165 per/hr. We accept all major credit cards. Talk to your therapist about Group and Family Therapy options.
Are Kindbridge therapists fully licensed?
Yes! Our network relies on licensed therapists to provide the highest-quality therapy service we can possibly provide.
We handselect the very best therapist to provide on-demand services for our patients. While it isn’t necessary, we prefer our therapists to also hold a gambling and/or gaming treatment certificate.
All therapists are either LCSWs (Licensed Clinical Social Workers), LMFTs (Licensed Marriage and Family Therapists), or LPCs (Licensed Professional Counselors).