Mental Health Management Services for Casinos and Gaming Companies

For casino operators and gaming companies

Rise in mental health demand due to Covid-19

The gambling industry is going through a period of rapid change. During the Covid-19 pandemic, there has been a significant shift in the traditional casino experience from in-person to online gambling. Unlimited access to online betting can expose players to harmful situations, resulting in mental health problems.

When a player gambles problematically and experiences negative consequences they can take out their frustrations on casino employees. Gambling industry staff are also more likely to have abusive gambling tendencies than the general population.

The pandemic has fueled a surge in gaming – by providing an accessible social environment in place of physical connection – with an associated increase in problematic gaming. It is estimated that 3% of the 3 billion active gamers worldwide are at-risk of gaming disorder which is linked to a range of potentially devastating mental and physical health problems.

We can provide mental health services tailored to the needs of players, and gambling and gaming industry employees.

How to protect your employees and players

Casino operators and gaming companies have a responsibility to protect employees and players from excessive gambling, problematic gaming and related mental health issues. By offering early intervention you can help them recognize unhealthy behaviors and seek appropriate support:

For employees

We can provide your staff with coping strategies and tactics to use when they are under pressure, and give them access to our mental health services.

For players

We can connect any players needing support to our licensed mental health counselors.

Employee Assistance Program (EAP)

When staff have mental health issues, lack of access to specialist care can reduce productivity. Our EAP gives employees and eligible family members access to licensed online counselors who can treat a wide range of mental health conditions, including gaming and gambling-related problems. For fast and effective treatment, we can embed therapeutic services directly into your online platforms. By taking a positive approach to well-being in the workplace, your organization can benefit from more engaged and motivated staff.

Fast initial consultation: Unlimited access to a toll-free number which connects callers to a professional consultant.

Convenient access: Confidential, online treatment that is accessible from the comfort of home or anywhere else with an internet connection.

Highly-trained therapists: Every EAP counselor has at minimum a master’s level degree as well as other certifications and licenses.

Four counseling sessions: Access to four counseling sessions tailored to your employee’s needs.

Follow-up supports: Follow-up support is provided, as required, to ensure appropriate and effective help.

Benefits to your organization

Increase productivity
Improve employee engagement
Reduce absence
Lower stress levels
Attract and retain the best talent
Meet your corporate social responsibility (CSR) objectives
Strengthen mental health and well-being

Professional support for your organization

Employee orientations with information on how to access and use the EAP
Manager training programs for supervisory-level personnel
Unlimited management consultation services with expert guidance and support for managers working with an underperforming or troubled employee
Mental health readiness training for staff that engage with colleagues who are in a distressed state
Weakened immune system

Training and services for gambling industry staff

We offer specialist training and services which can be customized to align with your organization’s values, policies and procedures.

Responsible gambling training sessions

Our high-quality training sessions will give your employees an understanding of gambling-related harm and how to ensure a safer gambling environment for players.

Employee training

This is an essential session for front and back of the house team members. It will provide up-to-date information about responsible gambling including warning signs and symptoms, policies and procedures, self-exclusion, and help and treatment options for problem gamblers.

Management training

Social responsibility is a top priority for casino operators and gambling companies, and responsible gambling is a key part of the safeguarding framework. In this session, managers will learn how to develop policies and procedures that will identify, prevent and minimize the risks of gambling-related harm to players and staff.

Ambassador training

This training is designed for staff in situational management roles – those who have frequent face-to-face interactions with guests showing signs of gambling-related harm. The session will include interactive role playing and skills-based activities that apply responsible gambling principles to a range of situations.

Employee mental health training

Poor mental health is one of the main reasons for staff absence. Casino operators and gambling companies have a responsibility to prioritize staff mental wellbeing at work. This training session will help your employees recognize the signs and symptoms of mental health problems. It will equip them with preventive exercises such as mindfulness and meditation, and signpost to appropriate support, including teletherapy sessions.

Responsible gambling services

We can help your organization to develop new, or strengthen existing, responsible gambling policies and initiatives:

Consultation on brochures and signage

We can advise on best practice for responsible gambling brochure wording and signage placement.

Consultation on gambling support and treatment services

We can signpost to the help and treatment options available for employees and staff with gambling problems:

Gambling helplines
Onsite teletherapy
State-funded treatment programs
Local certified gambling counselors
12 Steps meetings

Consultation on self-exclusion

We can help your organization comply with existing state-regulated policies and procedures on self-exclusion, and help you write new policies and procedures when applicable.

Refer a player

If you are concerned about the well-being of a player or individual, your organization can refer them to us and cover the cost of a mental health check and any associated treatment. We provide the following mental health services as part of our Jump Start Program:

Speed	3 sessions with a licensed therapist	30-day action plan development and coaching
Sprint	6 sessions with a licensed therapist	30-day action plan development and coaching
Sprint	10 sessions with a licensed therapist	45-day action plan development and coaching

Benefits to your organization

Meet your corporate social responsibility (CSR) objectives
Support your responsible gambling/gaming strategy
Protect the mental health and well-being of gamblers or gamers
Provide a safer gambling or gaming experience
Help players identify any problematic behavior
Generate positive PR
Attract and retain happier, healthier players

Hear from our clients

"Kindbridge was a great resource for me and my family. Our 19-year-old son had dropped out of college, wasn't working, and seemed depressed every day. He worked with Ken for a couple of months on his anxiety issues, his gaming habits, and we have really seen a turn around in him."

"I'd been gambling far too long and I was on track to do some serious harm to myself. I knew I needed to do something when I lost my job and couldn't sleep. Kindbridge connected me to a therapist that understood me and really helped me get my life back in order."

"The therapist has been great, and I really like the convenience of using my phone. Much better than the last one I had where I had to go to their place."