Today, we are releasing our Impact & Outcomes Report (2025-26), showcasing a year of data (Jun 2025 – May 2026) that reflects what’s possible when specialized, stigma-free support meets people where they are. Take a look inside and see what virtual behavioral health care can achieve through real-world outcomes.
The Reach
Over the 2025–2026 reporting year, Kindbridge delivered specialized behavioral health services through a fully virtual model — licensed clinicians, coaches, technology-enabled support tools, and evidence-based treatment pathways working together to reach people wherever they are.
A virtual-first model doesn’t just add convenience. For many clients, it’s the difference between getting help and not getting it at all.
The Outcomes
Among clients with linked outcome data, improvement wasn’t limited to a single measure. It showed up across depression, well-being, treatment engagement, and therapeutic participation.
These results are especially meaningful because they reflect improvement across multiple independent measures, not a single score. For many individuals, recovery occurred across several areas of their lives simultaneously.
Depression Symptoms Improve Significantly
Among clients entering treatment with clinically significant depression, scores improved by 22% to 32% depending on the program and instrument used. Up to 60% of these individuals improved below the established clinical threshold, meaning they moved out of the clinical range for depression entirely.
Two independent instruments, the PHQ-9 and DASS-21, both confirmed the same direction of improvement. This convergence is strong evidence that the changes reflect real clinical progress.
These findings reflect observed changes among clients who remained in care long enough to be assessed more than once. While they are not the result of a controlled trial and cannot attribute every improvement solely to treatment, the pattern is clear and consistent: people who engaged in care experienced meaningful improvements across multiple outcome measures.
Clients Become More Engaged Over Time
One of the most important findings in this report: engagement with treatment grew as care progressed. Clients reported stronger therapeutic relationships, higher satisfaction, and greater participation in treatment the longer they stayed.
This matters because engagement is one of the strongest predictors of recovery in behavioral health. When people feel understood and supported, they stay, and when they stay, they improve.
Why This Matters
Problem gambling alone is estimated to cost the United States $14 billion each year in social costs. According to the National Comorbidity Survey Replication, 96% of individuals with gambling disorder also meet the criteria for another psychiatric condition. This mirrors what clinicians observe in practice: Behavioral addictions rarely exist in isolation, and lasting recovery requires treating the whole person.
That’s the premise Kindbridge was built on, and it’s the throughline of this report. From the depression outcomes we track, to the co-occurring conditions we screen for, to the treatment engagement metrics we report alongside symptom change, the data reflects that commitment.
What’s Next for Kindbridge
The 2025 to 2026 reporting year is an important milestone, but it is only the beginning.
If you or someone you care about is struggling with gambling, gaming, compulsive digital behaviors, or related challenges, Kindbridge is here. Specialized, compassionate, and confidential care is available nationwide.
Note: All figures in this report are aggregate. To protect client privacy, no group smaller than 11 individuals is reported, and any partner-related data is shared only in de-identified, aggregate form.
This post covers the headlines, but the full 2025–2026 Impact & Outcomes Report includes the complete methodology, discharge-level outcomes, treatment engagement data, and sourcing behind every figure referenced above.